Complaints procedure

It can always happen that something doesn't go exactly as planned. We recommend that you first report complaints to us by emailing duinroos@duinroos.nl or calling 0251 223 370 . We will do everything we can to find a solution together.

Does this unexpectedly not work? It is then possible to register the dispute for mediation via Stichting WebwinkelKeur via webwinkelkeur.nl/kennisbank/consumenten/geschil .

From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at ec.europa.eu/odr .

If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.